Last Updated: 17 August 2026
At the sportlife, we aim to provide a clear and seamless experience for all participants and customers. This Refund & Cancellation Policy applies to registrations, bookings, tickets, tournament entries, and other paid services offered through thesportlife.com or in connection with events organised by the sportlife.
All payments made for sports tournaments, leagues, competitions, events, bookings, and other activities are subject to the terms applicable to the respective event.
Once a registration or booking has been successfully completed and payment has been received, the registration fee is non-refundable and non-transferable, unless the applicable event's registration terms specifically state otherwise.
Event-specific refund or cancellation terms, where applicable, will be communicated to participants at the time of registration.
Participants may request cancellation of their registration by contacting the sportlife using the contact details provided below.
Unless the specific event terms state otherwise, participant-initiated cancellations are not eligible for a refund once payment has been successfully completed.
Where an event specifically permits cancellations and refunds, the applicable cancellation deadline and refund amount will be clearly communicated as part of the event registration terms.
Any approved refund may be subject to applicable payment gateway charges, administrative costs, or other non-recoverable charges, where permitted.
If the sportlife cancels an event, registered participants will be notified using the contact details provided during registration.
Depending on the circumstances and the terms applicable to the event, participants may be eligible for:
The applicable option will be communicated to registered participants following the cancellation.
If an event is postponed or rescheduled due to operational requirements, venue availability, weather, safety concerns, force majeure, or circumstances beyond the sportlife's reasonable control, registered participants will be informed of the revised event details.
Unless otherwise communicated, existing registrations will remain valid for the rescheduled event.
Where the event-specific terms provide for a refund following a postponement or rescheduling, eligible participants may request a refund within the specified timeframe communicated by the sportlife.
the sportlife may modify event dates, venues, schedules, formats, categories, match timings, or other event-related details when reasonably required due to operational, safety, venue, weather, or other circumstances beyond its reasonable control.
Any refund, cancellation, or registration-transfer options arising from a material change will be communicated to affected participants where applicable.
A participant who does not attend an event after completing a registration will not ordinarily be eligible for a refund, unless the applicable event-specific terms expressly provide otherwise.
Failure to attend, late arrival, withdrawal from a match or tournament, or inability to participate after the registration deadline does not automatically qualify for a refund.
Where a refund has been approved by the sportlife, it will normally be processed through the original payment method used for the transaction.
Once initiated, the time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
the sportlife will initiate approved refunds within a reasonable processing period and provide confirmation where applicable.
To request a cancellation or refund, customers should contact the sportlife using the details below and provide:
Requests will be reviewed against the applicable event terms and this Refund & Cancellation Policy.
For questions regarding cancellations, refunds, registrations, or payments, please contact:
the sportlife
Email:
play@thesportlife.com
Website:
https://thesportlife.com/
By completing a registration, booking, or payment, the participant/customer confirms that they have read and agreed to this Refund & Cancellation Policy and any applicable event-specific terms displayed during the registration process.